Car Care Center

I don't know how they got to 3.8 star rating . This is the first place I would rate as a 1 star honestly I wish i could do a zero . I had a couple bad experiences with a Honda Accord i had they told me it was the ac compressor because the ac was working I paid $400 to get it fixed when i picked it up it wasn't fixed I came back again 2-3 times and i Had to pay everytime for the same issue . Until I told them it's not fair i have to keep coming back for the same issue and pay for it then I made some research on my own turns out it only cost 90cents because it was the fuse that was bad that's why they AC wasn't working and i bought the fuse and fix it myself . And after that I so many bad experiences with them with simple stuff but today was the worst i have a bimmer they said they fixed the leak they upcharge for car parts a lot , after a month of driving it was leaking again and they said they would fix it and today I came they said it had other issues and it still gonna leak again , but As a mechanic if you know it wasn't worth fixing and it was going to leak why did you still charged me €369 ? This is straight up scamming , and they said it would cost me another €1500 to fix it . I will never step foot in this establishment ever again .

Very good communication and fair prices. They're very resourceful with getting parts local, or having to order it from back in the states if Germany doesn't have the parts. Shout out to Brian 🙏

I have now had 3 separate experiences with this shop and none have been great. BLUF: you will pay a significant amount more than anywhere out on the economy. Experience 1: my beater car's thermostat was stuck open. They quoted me €350. After 2 days they call and tell me they ordered the wrong part, couldn't find the right part and they couldn't help. I found the part online for $50 and did it myself. Experience 2: made an appointment for an oil change. When I pick up the vehicle they inform me they couldn't order the filter so they sprayed it out with brake cleaner and reused it. They still charged me €155. Experience 3: beater car rear brake/bearing completely siezed up and I had it towed to this shop. I was leaving for Italy the next day but they said they'd take care of it while I was gone. I recieved a call and they told me it would need €600 in parts and an additional €600 in labor. Bummer, but I agreed. When I picked the vehicle up the parts were well over €1000 with the bill at €1600. I then looked and easily found the same parts for 1/5 the cost online. Summery: you will be wildly over charged and under serviced. They have a captive audience as the only shop on post. The staff are friendly but always over booked and they have no interest in finding reasonably priced parts for you. Please do yourself a favor and find a shop in town or do your own services. I only give 2 stars since the work they provided solved the issue, but at a steep and misquoted cost.

Like the previous customer post, they are over priced and keep ordering the wrong parts. They once told me to change a head light they needed to take off the bumper, only after ordering the wrong light 3 times! I YouTubed it and that was not the case, just had to take off the wheel and go under. Trash!!! They replace and order wrong parts every time I went to them (3 times). The previous company about 2 years ago is where the good reviews are from. This new ownership/employees are not worth your time and money!!!

This place is a joke! I took my car here to see what was wrong with one of my wheels. They said I needed a part, so we ordered the part and made an appointment to have it worked on a week later. The day of the appointment, they called and said they couldn’t do it because they were short handed (which was fine with me.) We set a new appointment for 8:30am and left our car there all day to only find out at the end of the work day that they hadn’t even touch our car! No one bothered to call us to let us know that they couldn’t get to our car today either. When questioned why they wouldn’t reach out to us and let us know, nobody had an answer and was extremely nonchalant. This is the 3rd appointment that they haven’t kept! No apology, no nothing. Don’t waste your time!!!