AHG GmbH Niederlassung Suhl Škoda

Ich bin äußerst zufrieden und kann dieses Autohaus mit Premium Waschstraße nur empfehlen! Die Mitarbeiter sind alle zuvorkommend und fachkundig!

5 ***** Sterne Premium Waschanlage ! Aber 20 € für die Komplett Wäsche sind schon fett ;-(

Kompetent, zuverlässig und freundlich also einfach professionell.

Netter Gebrauchtwagenhändler. Einwandfreie Abwicklung.

Disappointing Experience with AHG Gruppe – Lack of Professionalism and Customer Service I would like to share my frustrating experience with Mr. JANIS JORG, a representative of AHG Gruppe in Germany. I was a serious potential buyer interested in a specific vehicle, but unfortunately, I was met with unprofessionalism and a complete disregard for customer service. During my initial contact, I inquired about the vehicle's emissions cycle (whether it was NEDC or WLTP), Mr. Jorg was unable to provide an answer, which I found surprising for a car salesperson. I simply mentioned that it was strange for a salesperson not to know such details, and instead of handling the situation professionally—by checking the information and getting back to me—he decided to stop responding altogether. He outright refused to sell me the car simply because I pointed out his lack of knowledge on the subject. I then attempted to reach other representatives of AHG Gruppe, even through social media, where I was assured that someone would contact me. However, I never received any follow-up. After two weeks of trying, I finally managed to reach someone via email, only to be informed that the car had already been sold. This experience highlights a major issue with customer service at AHG Gruppe. A good salesperson doesn’t need to know every detail offhand but should at least show interest in finding the correct information and assisting the customer. The lack of communication and professionalism not only resulted in a lost sale but also damaged the company’s reputation. I hope this serves as a wake-up call for AHG Gruppe to reevaluate its customer service approach and ensure that their sales team is both knowledgeable and responsive. In the automotive industry, where competition is fierce, the way customers are treated can make all the difference.