Military AutoSource H-D Ramstein KMCC On Base

I purchased a new vehicle from MAS. The told me they have a customer bill of rights for when a vehicle turns into a lemon, they will buy the vehicle back. The engine went bad and it was during the first 2 years of ownership so well within the warranty. The vehicle was dropped off at the dealership and they replaced the engine. Then the transmission didn’t work and needed new parts and reprogramming. Then hybrid system didn’t work and needed to be replaced. Then they couldn’t get the car to stop throwing codes and various electrical sensors and cables have had to be replaced. I have not had my vehicle for over 10 months while they keep fixing issues with the vehicle. The dealer has over 110 hours of labor into the vehicle and the cost is more than 70,000 euros in repairs to date (it keeps growing). It has exceeded the original value of the vehicle. The powertrain on this vehicle is bad and has had multiple attempts to be fixed over the last 9 months and counting. MAS is refusing to buy back the vehicle and says it’s a manufacturer problem. They originally denied the claim because the dealer has had the vehicle for over 9 month which put it out of the 2 year window, however, I broke down well within that window. They will say anything to get out of honoring their policy on which they sell the vehicle to you. It’s a nightmare situation fueled by how bad MAS treats their customers.

Had an extremely hassle-free experience at MAS! Bought a vehicle with the assistance of Jack Rolt-who made my purchase a dream! Thank you for all your assistance and professionalism - he provided step by step guide to getting the customs paperwork, title, registration and financing questions without hesitation (difficult to know if you have just PCS'd and different laws apply etc.. Was in a new vehicle in less than 24hrs! (Buying a vehicle can take weeks with all the paperwork) Outstanding experience! Thanks Jack!

Don’t recommend buying an American car from VW overseas. I bought a new Atlas and getting any warranty work done here is next to impossible. They deny claims. The vehicles don’t come with European maps so your onboard navigation doesn’t work. You can’t use it as a roaming hotspot. You can’t connect to VW app which limits all the fancy bells and whistles you pay for (~$4K) and the tires are not winter rated with the snowflake symbol, so you have to buy brand new tires for your brand new car. Strongly advise on not buying anything overseas unless you really look into costs after purchase. You’ll just go heavily out of pocket for everything and have no support when you need service work.

We needed to replace our vehicle with something 4wd or AWD and visited the MAS location on Saturday. Phil Thorndyke gave us all the information we needed to make a purchase. He went above and beyond to get us sweet rebates and we picked up our brand new 2024 Jeep Grand Cherokee Limited. No hassle, straight forward with no pressure for the sale. Even made us a decent offer for a vehicle we purchased from them in 2021. Second purchase from MAS and still wonderful service.

Walking into the KMCC to shop with MAS…I had doubts. I thought I would be taken advantage of, exploited, and grossly overcharged for subpar service. That feeling was swiftly eliminated when I shook hands with and spoke to Callum. He made me feel welcomed, valued, and overall wanted. This is far different than the typical experience you’d expect with a car dealership. I told him which vehicle I was looking for, set my price, and expressed my terms. There were times when I didn’t think we could come to a decision, but he was patient and resilient. In the end, he found a way to meet my terms and the purchase was made. I’m overly excited with the vehicle…even though I’ve already been flashed for speeding…haha…but I wouldn’t be enjoying this ride if it wasn’t for Callum and his efforts! Thank you again!

Buying a car through Emma Harris at the Ramstein AB MAS was a wonderful experience and I wish I could buy all my cars for the rest of my life through her. There was absolutely no pressure to purchase and it was clear that her goal was to help me make the best decision for my life and family. I am so happy with my CPO Toyota Camry and very grateful to Emma for being so patient and helpful! If in the market for a good car I highly suggest working through Emma Harris, she will not let you down.

We had an excellent new vehicle purchase experience with Callum at MAS. My husband was on an extended deployment, so I had to do everything myself using a power of attorney. Callum walked me through each step of the process, and made everything super easy. I also felt that he was honest and gave sound advice. I would not hesitate to use them again. It was a no pressure and hassle free experience.

Second vehicle purchase in 6 months. If given the option to only buy cars from MAS and their team of agents, I would. No pressure, aside from trying to keep you from jumping into a mistake. Patient with all of my needs and special requests. Fast with documents, details, and accurate data. They have check lists for all of the places to go for registration, customs, and fuel cards. Special shout out to Phil Cave, bro you made a miserable weekend 9ne of my best this year. I will definately hand out your number to everyone I legally can. Keep up the awesome work! 12 out of 10 service. Josh